Politique de confidentialité
Last Updated: December 12, 2025
Ekma Studio (“we”, “us”, “our”) operates this online store and website to offer you our products, custom printing services, and related features (the “Services”). Our store is powered by Shopify, which helps us operate our website, process payments, and fulfill orders.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, submit artwork, or otherwise interact with us.
By using our Services, you agree to the practices described below.
Personal Information We Collect
We collect personal information to provide and improve your shopping and custom-order experience. This may include:
Contact Information
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Name
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Billing and shipping address
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Email address
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Phone number
Order & Transaction Information
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Items added to cart, purchased, exchanged, or returned
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Order history
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Custom artwork submissions
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Delivery and shipping details
Payment Information
Processed securely through Shopify or your selected payment provider.
We do not store full credit card numbers.
Account Information
If you create an account:
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Username
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Password
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Preferences and saved settings
Communications
Any messages or information you send us (email inquiries, support requests, artwork notes, etc.).
Device & Usage Information
Automatically collected through cookies and similar technologies:
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IP address
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Browser type
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Device information
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Pages viewed and actions on our site
How We Collect Personal Information
We collect information from:
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You directly when you shop, submit artwork, or contact us
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Your device through cookies, analytics, and browsing activity
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Shopify, which powers our store and processes transactions
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Service providers who help with payments, shipping, and analytics
How We Use Your Personal Information
We use your information to:
✔ Provide & Improve the Services
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Process and fulfill orders
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Review and approve custom artwork
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Arrange shipping and local delivery
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Manage your account
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Personalize your shopping experience
✔ Communicate With You
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Order updates and confirmations
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Artwork approval messages
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Customer support
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Important service notifications
✔ Marketing
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Send optional promotional emails
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Show relevant products or offers
(You can unsubscribe at any time.)
✔ Security & Fraud Prevention
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Protect your account
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Monitor for fraudulent activity
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Maintain safe, secure transactions
✔ Legal Compliance
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Respond to legal requests
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Maintain required business records
How We Share Personal Information
We may share your personal information with:
Shopify
They help us operate our store, host our site, and process payments.
Trusted Service Providers
Such as:
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Shipping carriers
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Payment processors
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Marketing tools
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IT and analytics tools
These providers only receive the information needed to perform their services.
Business or Legal Requirements
We may disclose information:
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If required by law
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To respond to government or law enforcement requests
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In the case of a business transfer (merger, sale, etc.)
Relationship with Shopify
Shopify collects and processes some data automatically to operate and improve its platform.
You can learn more here:
https://www.shopify.com/legal/privacy
Depending on where you live, you may also manage privacy requests through:
https://privacy.shopify.com
Third-Party Websites
Our website may include links to third-party sites.
We are not responsible for their privacy practices.
Always review their policies before providing personal information.
Children’s Privacy
Our Services are not intended for children under the age of majority in your region.
We do not knowingly collect data from children.
Security & Data Retention
We use reasonable technical measures to protect your information, but no system is perfectly secure.
We retain personal information only as long as necessary to:
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Provide our Services
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Comply with legal obligations
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Resolve disputes
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Maintain accurate business records
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Ask us to correct inaccuracies
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Request deletion
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Request a copy of your data
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Opt out of marketing communications
You can make a request by contacting us at:
📧 info@ekmastudio.ca
We may ask for verification to protect your information.
Complaints
If you have concerns about how we handle your personal information, please contact us.
You may also have the right to file a complaint with your local privacy authority.
Policy Updates
We may update this Privacy Policy to reflect changes to our practices or for legal reasons.
We will update the “Last Updated” date and post the revised policy on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us: