Politique de remboursement

We want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

Returns (30 Days)

We accept returns within 30 days of receiving your item.

To be eligible for a return, your item must be:

To start a return, email us at info@ekmastudio.ca.
We’ll provide return instructions and a return shipping label (if applicable).

📍 Return Address:
[Insert your return address here]
(Replace this placeholder with your actual return location.)

Please note: Items sent back without first requesting a return will not be accepted.

Custom items are non-refundable and non-returnable once artwork is approved.

This includes:

If your custom item arrives damaged, defective, or incorrect, we will replace it at no cost.

Please inspect your order when it arrives.
Contact us immediately if an item is:

We’ll evaluate the issue and make it right as quickly as possible.

We do not accept returns on:

Custom or personalized items (after artwork approval)
Sale items
Gift cards
Perishable or personal care items (not applicable to our shop, but included for clarity)

If you have questions about whether your item is eligible, just email us — we’re here to help.

If you'd like to exchange an item, the fastest method is:

This ensures you receive the correct product as quickly as possible.

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

If more than 15 business days have passed since your refund was approved, please contact us at info@ekmastudio.ca.